Building Great Leadership in a Transforming IT Powerhouse

The Challenge

enthus is a dynamic and innovative German IT service provider that has strategically evolved its market position through mergers and a clear repositioning strategy. The company is no longer just a traditional solution provider; it is now a powerful full-managed service provider committed to guiding businesses through their digital transformation.

To grow as one leadership team, enthus needed alignment, consistency, and empowered decision-making. Retaining key players and sustaining momentum in a fast-changing IT market depended on leaders stepping confidently into the company’s next chapter, ensuring a unified and innovative future for both the team and the clients they serve.

The Solution

Cohort-based program for senior leaders

‍Two groups reporting directly to the C-level complete a 12-month blended program with monthly sessions, mixing on-site workshops and virtual training tomaintain continuity and build a community of leaders while respecting operational pressures.

Live, practical sessions rooted in real-world leadership experience

‍Trainers brought extensive leadership backgrounds in software and transformation environments, which helped participants recognise their own challenges in the stories and examples shared. Modules focused on growing and inspiring teams, managing stress and crisis, and strengthening strategic leadership behaviours that support a solution-partner business model.

Tools leaders could use immediately

‍Participants adopted the GROW method to shift 1:1 conversations toward questions and ownership. What was most striking in the observations and feedback was that leaders reported applying these tools the same week, creating a direct impact on their reports and thus enthus as a whole.

Peer exchange that builds confidence and alignment

‍Cohorts created a safe environment for reflection across locations and legacy companies. Sharing dilemmas and solutions helped foster a unified leadership identity, one aligned with enthus’ ambition to be a trusted partner to its customers.

The Results & Impact

Quantitative outcomes show high satisfaction

• Leaders in the program enthusiastically recommend the program to their colleagues (NPS = 8,8)
• 10 out of 10 leaders rated the program as highly relevant

Practical impact shows immediate traction

• The open peer exchange and reflection with the colleagues helps to identify current issues and actually solve them!
• A tool for leaders to gather feedback from team members was implemented to better understand what support is needed for optimal performance
• Discussing Patrick Lencioni hit the nail onthe head. I noticed that we can work on this right away.
• The buddy concept is fantastic for accountability, really helping to bridge the gap between learning and doing.

These comments indicate a clear behaviour shift. Leaders embraced ownership, applied learning quickly and strengthened their confidence, which supports alignment across the organisation and reinforces retention of key talent.

Takeaway

For enthus, leadership development became a strategic lever. By combining experienced trainers, practical tools and a cohesive cohort design, the programme helped leaders grow into the company’s new identity and drive its evolution from hardware seller to holistic solution partner.

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About enthus

enthus is a 500-person IT service provider with locations across Germany, Austria and Switzerland. The company delivers hardware, software, consulting, managed services and XaaS solutions across workplace, security, data center and digital processes. The leadership programme described here brought these strategic ambitions to life by equipping leaders with practical models, peer support and credible guidance, enabling them to lead confidently in a transforming business.