How to Leverage Your Team's Feedback

Ever felt like the emperor in his new clothes, blissfully unaware? Well, after this session there is no need to parade around waiting for a kid to point out the obvious. You are now perfectly equipped to using feedback to avoid those "royally awkward" moments. Let's take a cheeky peek at what we learned.

The core concepts of the session

📊 The Employee Satisfaction Matrix

Think of this as your royal tailor. It ensures feedback covers all areas: Meaning (does it matter?), Learning (did you grow?), Enjoyment (smile or frown?), Achievement (achieve or slug?).

👂 3 Levers to Meaningful Feedback

Unlike the emperor in his new clothes, meaningful feedback requires active listening, deep discussions beyond mere pleasantries, and minimizing power distance for honest exchanges. These are the three key levers:

  • Listen actively: Engage fully to listen to understand and not listen to reply.
  • Go beyond "How are you": Ask real questions that help you understand.
  • Minimize power distance: Be more teammate, less monarch.

🛡️ Mastering the Positive 'No'

Saying 'no' can be an art. When feedback gets tough, learn to refuse negativity gracefully while embracing constructive criticism. Think of it as your shield in the feedback battlefield.

You can check out William Ury, the inventor of "The Power of a Positive No", explain the concept here in this clip.

Your Moment of Truth

Do you remember how we started this training session? You defined your Moment of Truth by asking yourself: 

From whom would you like to get feedack from? And why?

We recommend that you schedule an appointment with that person and write down exactly what you would like to ask in order to get meaningful feedack. The Employee Satisfaction Matrix will help you to structure the conversation.

Schedule your Buddy Session

Future you thanks present you for scheduling that buddy session before the next training. Avoid a time paradox and reflect together:

  • Get feedback from someone in your team.
  • Reflect together how you asked for it and what you can take from it.

Books on the topic

Do you want more? More details, more examples, more stories? Here are our top recommended reads on the topic of this training session.

Difficult Conversations

Douglas Stone, Bruce Patton, and Sheila Heen

The Power of a Positive No

William Ury

Podcasts for this session

We know that books are not for everybody. We rather would like to share our greatest finds from the podcast world on these topics with you:

How Do I Handle Negative Feedback from My Team?

You asked for feedback but it was worse than expected? Listen to this conversation on what to do in these situations.
To the podcast

Frequently asked questions

Do you have additional questions than those on this page? Then please don't hesitate and ask us directly via
Where can I find the Miro board of my training?

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I have a question about the training session. What can I do?

Simply reply to the recap email to connect directly with the responsible person for your group. If you can't find it, send an email to

Unfortunately, I missed this session. What now?

Don't worry, we are not leaving anyone behind! You should have already received an email to the 30-minute catchup session. If not, please contact us directly (email address in the recap or

Where can I find the recap of the other sessions?

Search your email inbox for the subject line "Leadership Training Recap. This search will retrieve all our recap emails, providing you with all the links to the session recaps. Again, let us know if something is missing.